Culture Design for Delight Lean Startup Strategy

Testing Business Ideas

I’m a big fan of using experimentation to test and validate new business ideas, as well as developing bolder roadmaps for core innovation. In order to feed good ideas into our experimentation efforts, we need to start with insights from our customers. David Bland agrees, and included one of my stories in his new book Testing Business Ideas, from Strategyzer. It’s a great book, full of many useful techniques to run experiments. Check it out!

Culture Lean Startup Strategy Speaking

Lean Startup Conference 2017

I had fun presenting on the main stage at the Lean Startup Conference 2017, where I shared a few recents stories from my team at Intuit. I also shared a bit more about our “Follow Me Home” process, and how we got all 8000+ employees across the globe to complete their own Follow Me Home. Fun stuff! Click here to read the full article

Culture Innovation Catalysts

The Innovation Catalysts

Over the past 7 years I’ve had the opportunity to help develop one of Intuit’s secret weapons for innovation at scale – the Innovation Catalysts. Recently there seems to be renewed interest in this program, and how we approached the initial development of our Innovation Catalyst community. So I figured I would post a link to the original HBR article. Click here to read about the Innovation Catalysts.

Although quite a bit has changed since this article was first written, the origins of the Innovation Catalysts are worth exploring. Since then we’ve built a sustainable community of passionate innovators, and many Innovation Catalysts have gone on to do amazing things inside Intuit and beyond. Send me a note if you’d like more details.

Culture Leadership Systems

Intrepreneurship at Intuit

“Large organizations are necessarily focused on running the business and managing for continuity. That’s not always a bad thing, but it seldom leaves much space for new ways of working.”

– Vinay Anand

A great HBR article about a few things we do at Intuit to support innovation and entrepreneurship: Click here to read more at HBR.

  1. Make it easy to conduct the first experiments
  2. Add structure to unstructured time
  3. Support innovation, don’t control
  4. Value “Return on Intelligence”
  5. Create supporting stakeholders

Culture Design for Delight Leadership

Intuit CEO Supports Design for Delight – You Should Too.

Talking and thinking about design wouldn’t accomplish much if it didn’t show up in our products.

– Brad Smith

HBR just published an insightful article about the design-driven culture we’re building at Intuit, written directly by our CEO, Brad Smith. Aside from being an inspirational leader, Brad has been a true champion of “design” since his first days as our CEO. He not only supports our efforts to teach every employee the basics of our Design for Delight philosophy, he actually walk the walk himself by visiting real customers, answering support calls during tax season, and listing to customer complaints. CEOs can learn a lot from his example…

Click here to read the entire article at

Capabilities Culture Intuit Related

How to Launch Startups Insides a Big Business

Imagine you were just hired at one of Silicon Valley’s more innovative companies, Intuit, and you’re determined to make a big impression during your first few weeks on the job. As part of your new-hire orientation week, your team is challenged to create a bold new idea for the company in only 48 hours. You and are your team come up with an awesome concept, or so you think, and you begin to feel excited that you just might have discovered the next big thing. Then boom! You discover real customers aren’t as excited about your ideas a you are. It simply won’t work in the real world. You now have less than 24 hours to “pivot” to a new direction, to discover an alternate plan to success. No pressure.

If you’re ever wondered how soon you should introduce newly hires to the “real world” of innovation, the answer is immediately. During our 48 hour Lean StartIN workshop, we throw 40+ newly hired employees (recent college graduates) into the deep end of innovation. Diana Samuels from the Silicon Valley Business Journal joined us at Intuit to observe the new hires experiencing our lean startup workshop. As luck would have it, she joined the event just as teams were experiencing the most challenging stages of their customer development journey. Virtually all teams were discovering their initial assumptions were wrong, and were deciding what to do next…

Continue reading the full Article here: Intuit Creates Startups within a $17 Billion Business